Arabian Experience: Enhancing Efficiency with Inbound Travel Booking Software
Client
4 Minutes Saved
per quotation. 10 man hours per day at the agency level
15% Growth
growth in inbound sales revenue
Challenge
Streamlining Operations for a Leading Destination Management Company
Arabian Experience, one of the largest Destination Management Companies (DMC) in the UAE, Oman, and Saudi Arabia, sought to enhance its operational efficiency and drive sales and revenue growth. The challenge was to implement a comprehensive DMC solution that would streamline processes and improve service delivery across multiple channels and countries.
The key challenges included:
- Reducing time spent on generating quotations
- Providing 24/7 access to booking systems for international clients
- Implementing features to enhance sales and customer service
- Improving management's visibility into operations and metrics
Solution: A Comprehensive DMC Software Platform
We built and deployed a robust software solution tailored to the needs of a leading DMC. This platform was designed to optimize operations and support business growth.
The implementation of the new DMC software led to substantial improvements in Arabian Experience's operations and service offerings:
- Reduced quotation time by 4 minutes per transaction, equating to over 10 man-hours of daily savings at the DMC level
- Enabled customers across multiple countries to access the system around the clock, facilitating service delivery across different time zones
- Implemented On-the-Fly Markup, Cross-selling, and Yield Optimization features, boosting sales and improving response times
- Provided better visibility into management information systems (MIS) and overall operational metrics becoming the leading OTA by continuously innovating and optimizing their technology stack.
As Arabian Experience continues to expand its reach in the UAE, Oman and Saudi Arabia, our partnership remains focused on further optimizing their solution, experience and digital transformation.
We are committed to supporting their growth by continuously enhancing the platform's capabilities and ensuring it meets the evolving needs of their business.
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