Infarsight: Transforming Corporate Travel with an AI Booking Bot
Client
TAT of 60 sec
Reduced turnaround time from 30 minutes to 60 secs
20% Time Saved
for each travel consultant each day
Challenge
Enhancing Corporate Travel Booking Efficiency for a Large Corporate Client
Infarsight, serving a large customer base in the USA and KSA, needed an AI-driven solution to streamline corporate travel bookings.
The goal was to reduce response times and enhance the efficiency of travel consultants by automating repetitive tasks.
The key challenges included:
- Developing an AI booking bot capable of handling complex travel requests
- Integrating multiple language capabilities and optimizing system performance
- Automating email management and quotation processing to improve turnaround times
Solution: An Advanced AI Booking Bot Integrated with Freshdesk
Our travel technology development agency partnered with Infarsight to create a sophisticated AI booking bot integrated with Freshdesk. This solution leveraged cutting-edge technologies to automate and optimize the travel booking process.
The deployment of the AI booking bot led to substantial improvements in Infarsight's operations:
- Reduced average turnaround time (TAT) from 30 minutes to just 60 seconds through automated Flight API integration
- Utilized self-hosted LLM models on Ollama with Retrieval-Augmented Generation (RAG)
- Enhanced GPU utilization and multi-threading for efficient processing times
- Implemented multi-language handling using Azure Translation and LLMs
- Automated repetitive tasks, allowing consultants to focus on more complex client need.
- Automated repetitive tasks, allowing consultants to focus on more complex client need.
As Infarsight continues to innovate in corporate travel solutions, our partnership remains focused on further enhancing the capabilities of their AI systems.
We are also dedicating increasing resources to research and development in the AI travel space, leveraging our specialist expertise to explore exciting new projects on the horizon. Our commitment is to support Infarsight's growth by continuously refining the bot's features and ensuring it meets evolving business needs.
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