How ITL World Revolutionized Operations with Infohybrid’s Front Office Software
Client
200+ Man Hours
saved each day at the
travel agency
5% Growth
in corporate travel sales and volumes
Challenge
Streamlining Operations Across Multiple Systems in 6 Countries
ITL World, the 5th largest Travel Management Company (TMC) in the GCC region, faced significant operational hurdles managing quotations and bookings across multiple airline and hotel systems.
With operations spanning six countries, the company needed a unified solution to enhance efficiency, optimize sales, and drive revenue growth.
The key challenges included:
- Time-consuming quotation processes across disparate systems
- Inefficient management of supplier contracts and deals
- Limited ability to optimize sales and revenue
- Lack of centralized management information system (MIS)
Solution: Deploying a Comprehensive Point of Sale (POS) System
We partnered with ITL World to implement a robust POS solution, addressing all aspects of their operational challenges. The implementation of the new POS system yielded significant improvements across ITL Worldwide's operations:
- Reduced quotation time by 4 minutes per transaction
- Enabled faster response times to customer inquiries
- Achieved over 200+ man-hours of daily savings across the entire TMC
- Enhanced ability to manage supplier contracts and deals
- Optimized performance-linked bonus structures, positively impacting the bottom line
- Implemented features like On-the-Fly Markup, Cross-selling, and Yield Optimization to boost sales
- Provided comprehensive MIS and operational metrics in a single, user-friendly dashboard
As ITL World continues to leverage this innovative POS solution, we anticipate further optimizations and feature enhancements to keep them at the forefront of the travel management industry in the GCC region. Our ongoing partnership ensures that the system will evolve with ITL World's needs, continuously driving efficiency and growth in their operations.
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